Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your meal arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your package for any signs of transit damage or temperature compromise to ensure food safety.

• 2.
  Document the Issue

  Take clear photographs of the product, packaging, and shipping label to help our quality control team investigate the discrepancy.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your claim and issue a store credit, refund, or expedited replacement shipment within 3 to 5 business days.